Frustration with Lack of Management Support

Texto en Español

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After my presentation, I asked for help in the form of design improvement suggestions, but no one said a word. Bob Ebeling and I spent the remainder of the convention time meeting with seal vendors whom we had previously contacted for help. From the beginning, the Seal Task Team was frustrated from a lack of management support to provide the resources necessary for us to accomplish our task.

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Discussion Question

Morton Thiokol doesn't want to appear like a company with a flawed product, so they would prefer that Boisjoly play down the O-ring problem. While there have been a few cases of hot gas blow-by, almost twenty flights have flown successfully. Boisjoly has already written memos expressing his view of the seriousness of the joint problem. What can he do now?