THE NATIONAL ACADEMY OF ENGINEERING

Discovering Leaks in the Primary Seal: Write Memos far up the Corporate Ladder

Texto en Español

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Question:

What is the problem confronting Boisjoly here? The shuttle is already behind schedule, and the leaks in the primary seal in Flight 51C in January 1985 occurred during the worst temperature change in Florida history -- hardly everyday conditions. Which of the following actions would be appropriate to take at this point?

Answer: Write memos far up the corporate ladder.

There is no need to get the immediate attention of upper management; another record cold condition could not occur for many months. Therefore, if cold weather has caused the seal erosion, you have time to gather more information. If you do need to take your concern to the top, you will want to have good reasons and evidence to substantiate your concerns.

• Return to Discovering Leaks in the Primary Seal

• Discovering Leaks in the Primary Seal: Take Concerns to Superiors

National Academy of Engineering

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